IT by UniKongIT helpdesk in chat
IT help, right in the chat.
IT works inside Whim. Staff report a problem by chatting, Whim turns it into a ticket your IT team can act on, and keeps everyone posted until it's fixed. It also signs out people who have left and keeps company passwords in one place.
Comes with Whim, the app your team chats in.
Tell Whim what's broken.
Staff open IT Support in Whim and say what's wrong. For simple things, Whim suggests one quick fix first.
It asks what IT needs to know.
Since when, which device, and can you still work. Then the ticket is open, pinned at the top of the chat.
The IT desk has it, written up.
The ticket lands on the IT desk with a short summary and who could handle it. Take it, and the person who asked sees it at once.
Fixed is the asker's call.
When IT marks it fixed, the person who asked confirms it or reopens it. If they say nothing, it closes after three days.
Passwords, shared properly.
Company passwords sit in groups for the teams that need them. Everyone also has a private section admins can't open.
Your conversations
1 thing today
Hi! This is Whim IT support — tell me what’s broken or not working. I’ll ask a couple of questions, try a quick fix with you, and open a ticket for the IT team if we need one.
9:40 AMThe label printer in packing prints blank labels.
9:41 AMLet’s try one thing first: switch the printer off, wait ten seconds and switch it back on. Does it print now?
9:41 AMNo, still blank.
9:42 AMSince when?
Just nowTodayYesterdayThis week9:42 AMToday
9:42 AMWhich printer? The name or number on its label is enough.
9:42 AMPR-04, by the packing bench
9:43 AMCan you still work?
YesPartlyNo9:43 AMPartly
9:43 AMOpened “Label printer prints blank labels” (WHM-ITS-014).
The IT team has your ticket.
9:43 AMSam fixed “Label printer prints blank labels”. Does it work now?
Yes, it worksStill broken10:12 AMLabel printer prints blank labels
Respond by 13:00
Suggested: Sam, handles printers · Give to Sam
Label printer PR-04 by the packing bench prints blank labels since this morning. Switching it off and on didn’t help; packing can partly work.
Your passwords
This is private to you and can’t be shared. Company admins can’t open this in Whim or the dashboard.
Kestrel Packaging is an example company; its people and this ticket are invented. The screens are Whim's own.
What it covers
The everyday IT work, from the first message to the last login.
- Tickets from chatReport in IT Support, or just tell Whim. Photos go on the ticket.
- Questions firstWhim tries one quick fix, then asks since when, where and which device, so IT doesn't have to.
- The right personEach company sets who handles what. Tickets go there, and only the owner hands one on.
- Leavers signed outSomeone gone from your company directory for six days is signed out of Whim. It can be undone.
- PasswordsLogins, Wi-Fi and secure notes, encrypted and shared by group. Whim never reads a password.
Private by design
Personal passwordsPrivate to each person. Company admins can't open them in Whim or the dashboard.
Ticket photosDeleted once the ticket is closed.
Common questions.
What is an AI ticketing system?
Here, staff describe the problem in chat. Whim tries one quick fix, asks since when, where and which device, and puts a written-up ticket on the IT desk.
Who decides a ticket is fixed?
The person who asked. IT marks it fixed, and the asker confirms or says it’s still broken.
Want IT help like this?
Tell us how your IT team works today and who handles what. We set it up in Whim and send tickets to the right people.