Delete your Whim account

This page lets you request deletion of your Whim account and its associated data. You have two options.

Option 1 — delete from inside the Whim app (preferred)

This is the fastest and most complete option.

  1. Open the Whim app on your phone
  2. Go to Settings → Account → Delete account
  3. Read the warning, tap Continue, and confirm: with the code we email you (or, for workspaces that sign in with a company sign-in, with that company sign-in; for password accounts, with your password), then tap Delete my account

This deactivates your account on the Matrix homeserver with the erase: true flag, signs you out of every device, removes you from every chat, clears your profile, and wipes the encrypted local database and authentication tokens from the device you're on.

Option 2 — request deletion by email

If you've already uninstalled the app, can't sign in, or simply prefer email, send a message to contact@unikong.ai with:

  • Subject: Account deletion request
  • Your Matrix user ID (e.g., @yourname:chat.yourcompany.com), or the email you used to sign up, and the address of your Organisation's Whim workspace so we can route the request to your administrator
  • Optionally: which Whim build you used (com.unikong.whim for the standard app; com.client.chat for the white-label edition)

We will respond within 30 days, in line with Thailand's Personal Data Protection Act §30.

What happens when an account is deleted

Deleted:

  • Your access to the account across every device signed in with it
  • Your display name, avatar, and profile on the homeserver
  • Your locally encrypted database (drafts, cached thumbnails, settings, translations) on devices where you still have the app installed
  • Your authentication tokens — once deleted, the account cannot be signed into again

Stays visible to others:

  • Messages and files you sent stay visible to the people who were in the chat at the time. People who join later don't see them. Message recipients may also keep copies on their own devices, and other Matrix servers that federated with your messages may keep copies under their own policy — this is inherent to the Matrix protocol, not a choice by us.

Retained for legal and security reasons:

  • A pseudonymous tombstone record of your Matrix user ID, so the ID cannot be re-registered by someone else and any lawful-request obligations can be met.
  • A disabled sign-in record with your email address and username, so the deleted account can't be created or signed into again with that email. Your name is cleared from it.
  • Security logs of the deletion itself.
  • Billing records, where the law requires us to keep them, for the period Thai tax and accounting law requires.

Contact

For questions about deletion or any other data-subject right (access, rectification, restriction, portability, objection, complaint):

You may also lodge a complaint with Thailand's Office of the Personal Data Protection Committee (PDPC) or the supervisory authority in your country of residence.