Customers / SLC Group
Customer story
Leaders can see the whole company.
SLC Group is family: Whim started inside SLC. Today SLC’s leaders see what is happening across the company, send work down the line and watch it get done, in every language their teams speak.
The problem.
SLC is a large team spread across clinics, a hospital and offices. Leaders could not easily see what was happening below them. A request made in a chat was easy to lose, and nobody could see who was working on what.
People write in Thai, English and Chinese, so a message did not always land. IT help, company passwords and the org chart all lived in different places, and nothing took away access from people who had left.
What we built.
Leaders see their whole team
SLC’s org chart tells Whim who reports to whom. When a manager asks someone to do something in a chat, Whim turns it into a tracked task, marks it urgent, keeps reminding until it is done and brings it back to the manager to sign off. Each manager’s My team view shows the work of everyone under them, and what got finished.
Directions from the top, followed through
Say it once in the group. Each person it is meant for gets it as their own task, with reminders, so a direction from the top does not depend on someone remembering it.
Everyone reads their own language
Messages are translated between Thai, English, Chinese and the other languages SLC’s teams use, so a message lands the way it was meant.
Much better IT support
Staff tell Whim what is broken, in the chat. It asks what IT needs to know and puts a written-up ticket on the IT desk. The person who asked confirms when it is fixed.
The org chart and leave in one place
One org chart built from SLC’s own directory: who works where and who reports to whom. Staff ask for leave from their phone and managers approve it in one place.
Company passwords in one place
Logins and Wi-Fi shared by group, encrypted. Whim never reads a password.
Leavers removed automatically
Whim checks SLC’s directory. Someone gone for six days is signed out on their own, and it can be undone.
CFO answers the money questions
CFO answers questions about SLC’s books from a server inside SLC’s own network. Every figure comes from a query you can open.
How it runs.
Company information stays SLC’s
SLC’s Whim has its own server and its own sign-in, separate from every other company.
CFO stays inside
CFO runs on a server on SLC’s own network, next to the books it reads.
What changed.
- Leaders see what is happening in their company, and the work of everyone under them.
- A direction from the top reaches every person it is meant for, and gets followed up.
- People read each other in their own language.
- IT gets tickets with the questions already answered.
- Leave, passwords and the org chart are each in one place.
- People who leave lose access automatically.
- Money questions get answered from SLC’s own books.
Your turn
What’s slowing your company down?
Tell us what’s costing your company money. We find the problem first, then build the fix.
Also read: How Kuao Leng gets an audit of its books every morning